Policies

Email info@justfresh.co — we aim to reply within two business days. It's the fastest way to reach us about an order, a return or anything on the site.

JustFresh is published and operated by JustFreshKicks, LLC. Include your order number if you have one, and a photo if something arrived wrong.

To have a photo taken off the Fits Board — yours, or one of you posted by someone else — use the removal form. No account needed, and you can check the status of a request with the link it gives you. Reports about a fit already on the board are quickest from the board itself: open the fit's menu and tap Report.

Apparel is made to order. Production takes about 2–5 business days, and delivery within the United States usually takes another 3–7 business days after that. Both are estimates — carrier delays happen.

Any shipping cost is shown at checkout before you pay. We currently ship within the United States, and you'll get tracking by email once your order ships.

Every item is printed for your order, so we don't accept returns for a change of mind or the wrong size. If you're unsure about sizing, email us before you buy and we'll send the garment's measurements.

If an item arrives damaged, defective or misprinted, email info@justfresh.co within 30 days of delivery with a photo, and we'll replace it or refund you in full at no cost to you. The same goes if you receive the wrong item, or if a package is confirmed lost in transit.

Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank.

Email us within 24 hours of ordering. If production hasn't started, we can change the size or address, or cancel and refund the order. Once an item is in production it can't be cancelled, because it's already being made for you.

These rules cover the Community board, every fit and pickup you post there, and your handle. Every post is reviewed against them before it goes up — the rules, not anyone's taste.

You must be 18 or older to post. One account per person, and no pretending to be someone else.

Post only your own photo. You took it or have the right to post it, and everyone in it agreed to it being posted. No photos of anyone under 18.

Keep it a fit or a pickup. No nudity or sexual content, no hate, harassment or threats, no violence, drugs or weapons, no ads, spam or links, and no one's personal details — addresses, phone numbers, license plates, schools. The same goes for captions, tags, what you picked up and handles.

Pickups are for showing, not selling. A pickup is something you got — a Pokémon or LEGO drop, a limited piece. No prices to sell at, "DM me", trades or resale links, and cover receipts, order numbers, shipping labels and addresses before you post. Sneaker pickups belong on JustFreshKicks, not here.

We can decline or remove any post that breaks these rules, and close accounts that break them. Anyone can tap Report on a post. Three reports from signed-in readers, or one urgent report, takes it off the board until we've looked at it. We report child sexual abuse material to NCMEC, as the law requires.

Your photo stays yours. By posting, you let JustFresh show it with your handle on justfresh.co, including as Fit of the Week, for as long as it's up. You can delete a post or your whole account from the board at any time, and its photos are erased. A post that's been reported stays until we've reviewed it.

Is a photo of you, or your photo, on the board without your OK? Anyone can request a removal, no account needed. Requests about intimate images are handled within 48 hours.

If you buy something, we receive your name, email, shipping address and what you ordered. Payment is handled by Stripe — card details go straight to Stripe and never reach us. Your name and address go to our print partner only to make and ship your order.

If you subscribe to the newsletter or to drop alerts, your email address goes to Kit, the service that keeps our lists and sends the emails. Kit records whether each email is opened and which links are clicked. Every email has a link to unsubscribe.

If you use the Fits Board, we keep your email (to send sign-in codes; it's never shown), your name (only you see it; the initials from it show next to your posts when you have no profile photo), your handle, your profile photo if you add one, the fits and comments you post, your likes, and when you confirmed your age and agreed to the Community Rules. We ask your birth month and year to check you're 18 or older, and never store them. Photos, profile photos included, are re-saved without location or camera details before anyone else sees them, and a profile photo is checked automatically by Cloudflare's AI before it shows. Sign-in codes are emailed by Resend. The board runs on Cloudflare, which also checks you're not a bot; your IP address is used for that and to limit abuse, and is never stored. Photos of declined and deleted fits are erased. Deleting your account erases your email, name, handle, profile photo, fits, comments and likes; moderation records (reports and review decisions) stay, without your email.

If you're just reading, there's no account to create and no advertising trackers. Bookmarks, and drops you add to your calendar, are saved in your own browser on your device, and never sent to us. Our host keeps standard server logs and counts page views for us, without cookies and without following you to other sites. We also use Google Analytics to see how many people read the site and how they find it. In the EEA, the UK and Switzerland it runs without cookies; elsewhere it sets Google Analytics cookies on justfresh.co. It's never used for advertising, and no ad cookies are set. Some stories show a post embedded from Instagram or X; that post loads Instagram's or X's own code, which can set their cookies under their own privacy policies.

We don't sell your information. To ask what we hold about you, or to have it deleted, email info@justfresh.co.

All prices are in US dollars (USD). We may change prices and products at any time, and may cancel and refund an order if an item is unavailable or was listed at an obviously wrong price.

Checkout runs over HTTPS and is processed by Stripe, a PCI Service Provider Level 1 payment processor.

Articles, photography and designs on this site belong to JustFreshKicks, LLC or to the brands credited on them, and aren't for republication without permission. JustFresh is a trademark of JustFreshKicks, LLC.